A distinguished not-for-profit hospital network in the United States has been a trusted healthcare provider since 1955. In response to a notable rise in their Spanish-speaking patient population, the hospital network recognized the importance of offering Spanish-language content on their website to align with their core value of enhancing the well-being of every community member.
Before implementing Localize, a major US hospital network was confronted with the difficult task of creating and maintaining a separate version of its website in Spanish. This approach would have required managing content for two tremendously extensive websites, overseeing complicated workflows, and significantly needing to increase resources to handle the workload.
After the hospital network evaluated Localize, they concluded it to be an easy and effective solution that resolved their translation challenges. Localize's automatic content detection and delivery software was straightforward allowing Program Managers to immediately publish multilingual website content while accurately translating over 90%+ of their website content on the first attempt.
Leveraging Localize's robust Glossary feature to ensure the precise translation of industry-specific terminology, enabling them to deliver even better consistent and positive user experiences.
To further enhance translation processes and efficiencies, the health system utilized Localize's Computer-Assisted Translation (CAT) Tool to streamline translation QA and effectively group similar phrases. This allowed their translation workflows to be more optimal, productive and alleviate labor-intensive tasks.
Throughout implementation, this major hospital network worked closely with their dedicated Localize Customer Success Manager to regularly evaluate progress, identify areas for workflow improvement, and review the latest TMS features. By taking advantage of Localize's extensive resource library and advanced platform capabilities, they were able to successfully enhance their translation processes without adding strain to their content team.
"Continuous support was crucial. A knowledgeable Customer Success Manager who understands our localization needs and objectives is invaluable for software implementation." - Project Manager
Localize's automated translation approach enabled this major US hospital network to address its two critical objectives: enhance the accessibility of healthcare information for their Spanish-speaking user base and overcome the technical challenges of managing complex content in multiple languages.
By leveraging Localize's comprehensive translation platform and benefiting from the dedicated customer success support throughout the onboarding process, the hospital network successfully implemented a very scalable and efficient solution to accomplish their goal of providing multilingual content to their community.
