Kristen Veit, Director of Community Engagement Strategy at coUrbanize, wanted to empower more people where they live and work to share their feedback on community projects. “When our customers listen to community members and incorporate their feedback, it’s a win-win: better projects get built and there is higher local support.“ said Kristen. "Our customers, real estate developers and city planners, post frequent updates and community members post comments daily. Therefore, we needed a solution that would allow translations to happen in real time." - Kristen Veit, Dir. of Community Engagement Strategy

"Our customers, real estate developers and city planners, post frequent updates and community members post comments daily. Therefore, we needed a solution that would allow translations to happen in real time." - Kristen Veit, Dir. of Community Engagement Strategy

When coUrbanize came to Localize they had two specific challenges. First, they needed a platform where the specific needs for each city project plan could easily be met. Next, the diverse language requirements needed to be quickly translated because community members and project teams are communicating in real time. The solution coUrbanize created was the Language Equity Plan (LEP) to ensure that people whose primary language was not English could have a say in what was built in their neighborhoods.

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他们确定，如果某种第二语言在特定社区的使用率达到或超过5%，那么coUrbanize上的项目就会被翻译成相应的语言。这使得更多人能够参与到平台上来，而无需面对语言障碍这一常见的阻碍。

The newly launched Language Equity Plan (LEP) ensured that community minorities can have a say in what gets built in their neighborhoods. “Localize is a scalable solution that allows us to offer the right translations for all of our customers. We're the only community engagement platform that is currently offering this,” said Kristen.

Translation is now standard across all coUrbanize projects for languages that meet the threshold of their Language Equity Plan. The combination of quality AI translations as their foundation with an option to utilize human translators to proofread these translations was a core reason coUrbanize chose to work with Localize.

随着业务的增长，他们越来越多地使用Localize为coUrbanize上的所有项目提供高质量的翻译。

So far, coUrbanize has successfully launched 32 community projects using 25 unique languages to reach the various native languages within each community. “We’ve been able to fully roll out our Language Equity Plan. We can now offer translations to even our smallest municipal and affordable housing customers. We’re excited to take this big step toward a more equitable and inclusive community engagement process.” There has been a remarkable response to the Language Equity Plan initiative. To date, coUrbanize has created over 600,000 translations to get the word out, and it’s working.